Thank you for shopping with Us (QUALIFIED LEARNING SYSTEMS PVT. LTD.). We are committed to ensuring that your orders are delivered to you in a timely, safe, and reliable manner. Please read the following Shipping and Delivery Policy carefully before placing your order.

1. Shipping Coverage

• We ship physical products (books, merchandise, training materials) to domestic and international locations via reliable courier and postal services.
• Delivery times and shipping charges may vary based on your location, shipping method selected, and product availability.

2. Order Processing Time

• Orders are typically processed within 2–3 business days from the date of purchase.
• Orders placed on weekends or public holidays will be processed on the next working day.

3. Estimated Delivery Time

• Domestic Orders (India): 4–7 business days after dispatch
• International Orders: 10–21 business days after dispatch, depending on destination and customs clearance procedures

Note: Delivery times are estimates and may vary due to external factors such as courier delays, weather conditions, or customs clearance.

4. Shipping Charges

• Shipping fees are calculated at checkout based on your location, weight, and delivery method.
• For promotional events or bulk purchases, shipping may be offered free of charge or at a discounted rate.

5. Order Tracking

• Once your order is shipped, a tracking number will be emailed to you along with the courier name.
• You can use this information to track your shipment through the courier’s official website.

6. Undeliverable Packages

• If an order is returned to us due to an incorrect address, multiple failed delivery attempts, or refusal to accept, the customer may be charged additional shipping fees to have the item resent.
• Please ensure that your shipping information is accurate at the time of placing the order.

7. Customs and Import Duties (for International Orders)

• International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country.
• These charges are the responsibility of the customer and are not included in the product or shipping price.

8. Damaged or Lost Shipments

• If your package arrives damaged or does not arrive at all, please contact us within 7 days of the expected delivery date.
• We will investigate and assist in replacing or refunding your order as appropriate.

9. Contact Us

For questions about your shipment, tracking, or delivery, please reach out to us:
 shivkhera@shivkhera.com
 +91-11-47200200
www.shivkhera.com

Note: By placing an order with Us, you agree to abide by the terms outlined in this Shipping and Delivery Policy.